About us
With extensive knowledge of planning and contact centres, the customer service journey and customer
experience are at the heart of the business for Nurture PCX.
Planning, planning and more planning! Whether this is Resource, capacity, density, project, scheduling,
dispatching or strategic planning – all types of diary management are a real passion.
Having omni channel expertise and a great understanding of different types of contact centres, in both
fast-paced and high-demand environments and adherence to strict Customer KPIs and SLAs. The Customer
service journey and customer experience is fundamental.
Nurturing and motivating teams, empowering individuals to attain success through coaching, training,
development, collaboration, and mentorship by creating a positive environment for all to thrive, succeed
and feel confident within their roles is essential to Nurture PCX’s development, leadership and
management experience.
At Nurture PCX driving change and performance with innovation and technology has been essential and
something that we are bursting with energy and passion for.
Testimonials
Angela Torrance - Business Support Centre Manager
Fiona has a lovely, friendly personality and I had the pleasure of working with her, as her manager, for over six years, within a very busy FM company.
I always found Fiona to be hard working, professional and a highly organized individual who can motivate a team with ease and who understands the need for adherence to processes.
Supported by data analysis, she has very successfully identified and implemented changes required to improve efficiency and customer experience.
Fiona is an asset to any business.
Marc Stokoe - Head of Assets
Fiona is always reliable and resourceful. During the time we worked together, she managed her team effectively to ensure targets were exceeded and
introduced many beneficial changes to processes and systems.
Fiona is great to work with – a team player with a positive, can-do attitude.
I look forward to the opportunity to work with her again.
Gavin Stacey - Head of Operations
I had the pleasure of working with Fiona for around 5 years in which time she excelled in every aspect of her role from training, developing staff, delivering targets and implementing processes for the better of the business.
I found Fiona to be honest, reliable, responsible, hardworking and an excellent leader. Her team of employees had full trust and respect for her as did her peers and a fleet of field based engineers.
I would recommend Fiona to any organization.
Services
When your business is unable to recruit or you are short-staffed, Nurture PCX is the flexible answer.
At Nurture PCX, we know the importance of growth and development and how it can benefit your business.
• Recruitment and Onboarding: Find and integrate the right talent seamlessly.
• Training and Development: Elevate your team's skills and knowledge.
• Process Optimisation: Streamline operations for better efficiency.
• Strategic Planning: Chart a path for growth and implement it effectively.
• Change Management: Navigate transitions smoothly.
• Reporting & Analysis: Gain insights for informed decisions.
• System Integration: Seamlessly connect your tools for better workflow.
• Account Management: Cultivate strong client relationships.
• Resource Allocation: Optimise resource utilisation.
• Capacity Planning: Prepare for future demands.
• Project Management: Ensure projects are on time and on budget.
• Maintenance Services: Proactively and reactively maintain operations.
• Contact Centre Management: Enhance customer support.
• Call Coaching: Improve communication and service quality.
• Operational Support: Get the help you need.
If you would like to learn more about the customised services that can be offered, the cost to your business and how Nurture PCX can support your growth in succeeding – get in touch today.
